About ARU:ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.ARU Peterborough, is a brand new campus set in the heart of Peterborough and is delivering a University in Peterborough. Our doors opened to students in September 2022 and with long term investments approaching £100 million and delivered in partnership with the local authorities will provide transformational and inclusive higher education for the city and region. We have ambitious aims to build a wide portfolio of courses attracting substantial student growth.About the role:If you have the passion and enthusiasm to assist us in achieving our goals of improving the experience of all our students, we’d love to hear from you.Student Services are made up of many different specialist teams and we pride ourselves on giving all students the support they might need including support with their transition into university, wellbeing, help with managing their money, preparing for work, study skills and much more.In this role the Student Experience team within Student & Library Services are looking for someone with excellent customer service skills who also understands the importance of promoting engagement and community building. You’ll have experience of supervising volunteers or colleagues with skills in training, coaching and mentoring. Our student support is provided in person, by telephone and online via email or chat so excellent communication and interpersonal skills are really important as is having a sound judgement when dealing with confidential information. You’ll have a positive can-do approach and be self-motivated, flexible and innovative when taking on new projects. Having the confidence to liaise with a range of people and talk/present in front of colleagues and students is a must for this role.Having obtained a degree, you’ll be IT literate with a sound knowledge of Microsoft Office. You’ll also have the ability to learn new software packages with confidence in maintaining records and analysing data and trends. Your working week will be 37 with the option to combine home working with working on our campuses.This is a fixed term position until 31 July 2025It is expected that interviews will take place on 13 September 2024Informal enquiries can be made to Jamie Carson, Student and Customer Experience Team Manager, at .Find out more about .We offer an extensive range of benefits including a generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our page for full details.We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.We value diversity at ARU and welcome applications from all sections of the community.We have a responsibility to ensure that all employees are eligible to live and work in the UK.This role does not qualify for visa sponsorship under the point-based system and is therefore only open to applicants with the right to work in the UK.Committed to being inclusive and open to discuss flexible working.We reserve the right to close this vacancy once we have received sufficient applications.Guidance Notes:For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
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