- Maintain availability to help with any matter related to making the stay of hotel guests a pleasant and memorable one.
- Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them daily until the guest’s departure.
- For the VIP guests, welcome upon arrival outside their assigned room and help.
- After check-in, introduce themselves to the guests, escort them to their room, explain room and hotel facilities, and offer assistance for the remainder of their stay.
- Coordinate luggage handling with Concierge sections for arriving and departing guests to ensure safe and timely delivery.
- At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and standards.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, take appropriate actions, or refer the matters to the relevant persons to handle.
- Offer personalized wake-up to the room with tea or coffee if guest requests.
- Offer assistance to the guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry, and dry cleaning.
- Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events to be able to answer guest requests and questions.
Skills & Qualifications
- Previous extended experience in the same role in a luxury hotel is required, as well as resort experience
- Additional languages will be an advantage
- Good communication and problem-solving skills, attention to details, creativity, team player
Apply NowFirst Name (required) cf7bf1aeLast Name (required) 5d9e3150Email (required) 8aa69216Apply Please wait… DoneThank youWe welcome You to be part of our team who delivers the finest service imaginable. As part of Mandarin Oriental Hotel Group development, you will have the opportunity to grow and engage through our culture exchange and cross exposure.We welcome You to be part of our team who delivers the finest service imaginable. As part of Mandarin Oriental Hotel Group development, you will have the opportunity to grow and engage through our culture exchange and cross exposure.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 29 hotels and eight residence…Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 475eef47Last Name (required) e187feb1Email (required) 90f0fec5Job Alert ec83cae4Departments 4ea0281b Departments 73d56bb8Categories 6c6dd457 Categories 32f15ac0Property bd42a831 Property 8e858a6aSend Please wait… DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click “I Accept.” If you click on “I Do Not Accept” then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the “My Settings” link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong
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